FAQs

How can users talk to a Human Agent?
Whenever a user requests for a human agent, you can use a transfer to human block in conversations to assign a user to a human agent where the agent can man...
Thu, 28 May, 2020 at 1:52 PM
Can we add human agents to our Morph account with restricted access to converse tab ?
Yes, you can add restricted login access for human agents who can only access the Converse Tab on your Morph account. By default, 2 login accesses are p...
Mon, 1 Jun, 2020 at 7:26 PM
How can agents use message templates while manually chatting with the users?
For now, agents can only send the messages manually by typing it down. They can also send rich text messages with the given option.  Our team is currently ...
Thu, 21 May, 2020 at 11:13 AM
Why cannot we send a manual reply after 24 hours of user's last response ?
After 24 hours of the user's last message you can only send pre-approved Post session messages(Notification messages). WhatsApp allows 2 types of mes...
Fri, 22 May, 2020 at 10:55 AM