Using Nurture you can send notifications on WhatsApp. This documentation helps you set up and use 'Nurture'.
Please make sure you have gone through the Sending Notifications Guide before reading this document any further.
There are multiple ways you can send notifications to your users on WhatsApp. Before diving deep into that, let's first understand the WhatsApp notification guidelines.
WhatsApp has categorized outbound (brand-to-user) messages/notifications into two major types:
- Session: Any message which is sent within 24 hours from the user's last message.
- Post Session: Any message which is sent after 24 hrs from the user's last message.
You can send both types of notifications using the Nurture tab. There are a lot of differences between the two message types. Please make sure you read this document explaining the two messages types in detail before coninuing further.
There are three different ways you can send notifications:
To send notifications you must first create Notification Templates. Some example templates are already created for your WhatsApp sandbox/trial number.
- Notification Templates
- Rules: Rules are currently in private beta. Will be publicly launched soon.