The arrival of WhatsApp Business APIs can be viewed as an opportunity for businesses to scale up what they could do with WhatsApp. While a lot of automation possibilities arise, automation is not the only advantage available. Now that WhatsApp replies can be done through Morph.ai platform, small and large businesses can have multiple people parallely handling WhatsApp queries.
Any user initiated conversation can be responded to within 24 hours using regular messages. The regular messages have no limitation on the type of content.
These responses can be done manually or through automation using chatbots.
Here’s an example:
WhatsApp is not closed to other use-cases you might have and they approve use-cases and templates case on case basis.
If you have any other use-case in mind, feel free to discuss with your Morph.ai point of contact and he/she will help you design a feasible use-case which can potentially be approved by WhatsApp.
Initiate Opt-In - Consumer: <Initiate flow on non-WhatsApp channel>
Complete Opt-in - Business: <Confirm all details and completes the opt-in on non-WhatsApp channel>
Below are some of the WhatsApp chatbot examples to show you how the world is using WhatsApp chatbots. We will be covering following use cases: