A message can be created in the Chat Flow > Conversations tab
You can get started by clicking on the ‘Send Message’ block. You can choose the Facebook/WhatsApp message block based on the type of bot you are creating. The platform supports multiple variations using which you can build your messages:
Text - A simple text is the most basic form of a message. You can make your text more beautiful by adding emoticons and symbols. You can also use properties inside your text that helps in making the conversation more personalised and user friendly.
Media - Images/videos/Audio,Gifs and other type of files make your conversations more meaningful and easy to understand.
Location/Contact - You can share locations and contact details with the users.
Not Applicable for Facebook and Morph Messenger
Gallery - A combination of both image and text to create a single card that helps you to add a better visualisation for a message.
Not Applicable for WhatsApp
Each card can have 5 parts - Image, Title, Subtitle, URL and Button. Title is a mandatory field and you have to set up at least one more part to make a single card. Any user clicking on the card will be redirected to the URL provided in the card. You can add multiple cards to create a gallery, that can be used as a menu for what to do next.
For making the conversations more personalised, the platform provides you with the functionality to use properties (saved data values) inside a text.
You can simple type two open curly brackets to get a suggested list of properties available to be used. You can search your desired property and use the same in the text.
What are Buttons and Quick Responses (QRs) ?
Buttons and QRs are not applicable for WhatsApp
Each type of message provides you an option to add Buttons along with it. These buttons help in making the interaction more user friendly and along with providing option for the user to share content shared on the bot on social media channels.
Buttons and Quick Responses are ways of providing upfront options to the users making it easier for them to provide their desired input.
Buttons are permanent and the user can scroll up the chat to click the buttons again. On the other hand QRs are short lived and are used for getting immediate responses from the user. Once the user has made his choice the QRs cease to exist.
A conversation is a two way interaction and it is extremely important to create a guided experience for the user. This helps brand in 2 ways:
It refrains the user from deviating from the agenda of the bot which improves the performance of the bot immensely
It is easier for the users to click on a button or a QR, than to type in their replies, hence saving time and effort
How to add Buttons and QRs?
A button can be added in the 'Send Message' block. Each message type has an option to add buttons along with the message. A button can be of 4 types:
Conversation - User clicking on the button will trigger the conversation selected for that button.
You can also set up properties along with the conversation jump as indicated in the below image.
Text - A button can also be setup with a text option. The text assigned with the button can be saved in a property (Property saving will be covered in detail in Chapter 2.6 How to set properties ).
Link (URL or Share link for social media platforms like Whats app, Facebook or Twitter) - A link can be used as a simple URL. User clicking on the button will be redirected to the URL link provided.