Use the below link for more details on How to create a FAQ:
Use the below link for more details on conditional follow ups:
Going live with the bot is just a small part of your journey to maximise you lead count using a lead generation chat bot.
The most important part of bot creating is monitoring the activities that are happening on the bot in real time and actively reaching out to the leads to get maximum conversations.
'Audience' tab acts as a mini CRM on the platform and helps you to access all the activities happening on the bot. It lists down all the users who have interacted with the bot. You can click on the users name to check out users profile and view the data values collected for a user along with his/her interaction with the bot.
You can apply multiple filters to view a desired set of audience. You can also export the data using the export button.Use the below link to get more details about export:
In case, it is easier for you to view your leads in your brand CRM, the platform allows you to pass your leads to your CRM in real time. There are multiple ways to do so. To check this out in more details, refer to the below link:
> How to use filters and filter expression
The platform also incorporates in place analytics for conversations and buttons. For more details check out the below link:
> How to use internal conversation/button analytics
Lastly the platform, offers an 'Analyse' tab that has predefined reports in the form of important metrics and graphs that provide a deeper insight about the performance of the bot.Use the below link to get more details:
> How to use Analytics tab