There might be multiple ways in which the user might ask the same question. You can add multiple variations (1) for the questions and build you responses(2) as shown in the below image.
Going live with the bot is just a small part of your journey to maximise you lead count using a lead generation chat bot.
The most important part of bot creating is monitoring the activities that are happening on the bot in real time and actively reaching out to the leads to get maximum conversations.
'Audience' tab acts as a mini CRM on the platform and helps you to access all the activities happening on the bot. It lists down all the users who have interacted with the bot. You can click on the users name to check out users profile and view the data values collected for a user along with his/her interaction with the bot.
You can apply multiple filters to view a desired set of audience. You can also export the data using the export button.Use the below link to get more details about export:
> How to export data collected on bot as CSV and Excel
First is the 'Audience' tab, which acts as a database of all the users and allows us to apply filters specific to the data values collected on the bot. You can segment users over various attributes/combination of attributes that helps you gain deeper insight.
For more details on how to use filters, use the below link:
> How to use filters and filter expression
The platform also incorporates in place analytics for conversations and buttons. The number of times a conversation has started and ended, tells a great deal about the performance of an individual conversation module.
Similarly, each button used in the conversations has a percentage click rate attached to it, which indicates the ratio between the number of times the button has been clicked to the number of times the button is sent.
For more details check out the below link:
> How to use internal conversation/button analytics
Lastly, the platform offers an 'Analyse' tab that has predefined reports in the form of important metrics and graphs that provide a deeper insight about the performance of the bot.
This tab captures multiple metrics: