Morph.ai Help Center

            [Configure] Connect

            The deployment process is made simple my the Morph.ai platform. The first step towards deployment is to choose the medium to connect with your users.

            Connect let's you choose the channel through which you want to reach out to the users. 
            You can either interact with your users on Facebook through your Facebook page or you can use WhatsApp Messenger as a medium to interact with your users.

            In case, most of your audience is not on Facebook/WhatsApp then you can use Morph messenger (Livechat) widget on your website, to interact with your users.

            WhatsApp Messenger Automation

            WhatsApp messenger bot helps you to interact with your audience on WhatsApp. Once your WhatsApp application is accepted by the WhatsApp team, Morph.ai team will create your whatsApp account in Connect.


            Facebook Messenger Automation

            Facebook messenger bot helps you to interact with your audience on Facebook through your Facebook page. You can deploy your bot on Facebook in the Connect, by clicking on 'Create New' button and choosing the Facebook Messenger Automation option.




            The following window opens. If your Facebook page is already added on the platform, you can simple select the channel account as indicated in the block (1) of the below image. You can modify the persistent menu options as shown in block (3) by adding more menu options. The persistent menu is represented by three parallel lines and is present at the bottom of the bot.
            You can also modify the greeting text on the bot as indicated in block 4 of the below image.




            In case your page is not already added, you can click on 'Create' Button as indicated by the arrow, to add your Facebook page on the platform.

            The following window opens.



            For enterprises, the brand's  official Facebook page needs to be added through 'Facebook Business Manager'. You can add a the URL for the brand's Facebook page and the platform would request some permissions on the page to be added. For further details on this please check out the document Morph.ai - Business Manager Request

            For all other cases, you can choose 'Manual' option to add/create you Facebook page.



            You can now choose your user account to add your Facebook page. In case, your user account is not created, you can click on 'Add new user' , that would ask you to provide your Facebook credentials and grant Morph.ai access permissions to your Facebook pages.
            You also have an option to create a new page, by clicking on the 
            'Add new page' button. This helps you create a dummy page, where you can test out the bot before going live on your official page.

            Morph Messenger Automation

            Morph Messenger Automation or Live chat is a tool to engage, support and retain customers and provide real-time assistance to website visitors. Many business owners see live chat as yet another tool, just like email or phone, that can be used to contact customers. However, it is one of the more flexible tools you can use on your website. It helps you to:

            1) support customers in need of help
            2) increase your sales by engaging the right prospects at the right time
            3) generate new leads


            Morph.ai helps you to customise your Morph messenger widget as per your requirements. You can deploy your Morph messenger on your website in the Connect, by clicking on 'Create New' button and choosing the Morph Messenger Automation option.




            If your Website is already added on the platform, you can simple select the website. You can modify the persistent menu by adding more menu options. The persistent menu is represented by three parallel lines and is present at the bottom of the bot as shown in the below image.



            Updated: 27 Sep 2019 06:50 PM
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