A message can be created in the Chat Flow > Conversations tab
You can get started by clicking on the ‘Send Message’ block. You can choose the Facebook/WhatsApp message block based on the type of bot you are creating. The platform supports multiple variations using which you can build your messages:
Text - A simple text is the most basic form of a message. You can make your text more beautiful by adding emoticons and symbols. You can also use properties inside your text that helps in making the conversation more personalised and user friendly.
Media - Images/videos/Audio,Gifs and other type of files make your conversations more meaningful and easy to understand.
Location/Contact - You can share locations and contact details with the users.
Not Applicable for Facebook and Morph Messenger
Gallery - A combination of both image and text to create a single card that helps you to add a better visualisation for a message.
Not Applicable for WhatsApp
Each card can have 5 parts - Image, Title, Subtitle, URL and Button.
Title is a mandatory field and you have to set up at least one more part to make a single card. Any user clicking on the card will be redirected to the URL provided in the card. You can add multiple cards to create a gallery, that can be used as a menu for what to do next.
Each type of message provides you an option to add Buttons along with it. These buttons help in making the interaction more user friendly and along with providing option for the user to share content shared on the bot on social media channels.
You can also add Quick responses (QRs) as the end of messages that help in creating a guided experience for the user. These QRs can be used to jump to other conversations or to provide upfront options to collect users preferences.
Buttons and QRs are not applicable for WhatsApp
Buttons and QRs will be covered in detail in Chapter 2.3.
How to use properties in text?
For making the conversations more personalised, the platform provides you with the functionality to use properties (saved data values) inside a text.
You can simple type two open curly brackets to get a suggested list of properties available to be used. You can search your desired property and use the same in the text.
How to add delays between two messages?
For adding delays at any point in the conversations, click on the 'Delay/Typing' block. A single delay block has a range of 0.1 to 10 seconds. You can also add multiple delays between messages.